I learned about Don Quixote, a novel written in the early seventeenth century, through various articles. It is the most translated and best-selling Spanish novel by Miguel De Cervantes Saavedra. Still, I have only recently read its English translation by John Ormsby…
A Life of Service is a Life Lived Well
A Life of Service is a Life Lived Well
Life is a journey, and like in other journeys, we encounter numerous co-travellers — family, friends, mentors, colleagues, and even strangers — who share parts of the path with us. Each co-traveller brings unique experiences, perspectives, and support, enriching our journey in various ways. Some play a distinct role, and the relationships we build with them add depth and meaning to our lives. They help us learn, grow, and evolve, enriching and fulfilling our journey. Embracing these connections and cherishing the moments shared with each co-traveller can transform our journey into a more meaningful and enjoyable experience.
My first encounter with Venkat Changavalli was a memorable one. In 2007, during a visit to Orissa, he and Mr Ramalinga Raju, Chairman of Satyam Computers, planned to launch a nationwide Emergency Response system starting with the United Andhra Pradesh. They had invited Dr APJ Abdul Kalam to be its Chairman after he completed his Presidential term. Changavalli, a man of action, took over as the CEO of the new organisation, EMRI (Emergency Management and Research Institute), and transformed it into the iconic ‘108 Ambulance Service’. The name “108” came from invoking cosmic energy and divine connection. I had the privilege of accompanying Dr Kalam and Changavalli on their visit to Stanford University. We also visited Cisco and had the first telepresence meeting with Cisco’s office in Bengaluru, with John Chambers, CEO of Cisco, by our side.
Later, Changavalli was invited by the Government of Uttar Pradesh to set up a Police Emergency Response System with a budget of Rs. 2200 Cr. Changavalli took me to meet Chief Minister Akhilesh Yadav, who called him the best Advisor ever to work with him. My son Aseem became Changavalli’s neighbour in Hill County in Hyderabad for a few years, and we met there a few times. I visited his home and took the blessings of his mother. Changavalli now works as CEO of the Insurance Information Bureau of India, and he recently visited me to present a book, BL2BM: Benchless to Benchmark, about his distinguished career, which is indeed the uncommon journey of an ordinary man.
Changavalli’s journey began in September 1953 in a Brahmin family in a quaint village, Audipudi, in Bapatla District, coastal Andhra Pradesh. His academic pursuits led him to Andhra Loyola College in Vijayawada, where he laid the foundation for his future in chemical engineering. He further honed his skills at the Regional Engineering College, Warangal, now known as the National Institute of Technology (NIT). Then, he was selected for the prestigious Indian Institute of Management, Ahmedabad, in 1975. His career began with Lupin and turned significantly in 1982 when he joined CIBA-GEIGY, a merged entity of Swiss giants in India, which would later become Novartis.
In 1994, Changavalli joined Dragoco India, which would later become Symrise, after a brief stint at Roffe Construction Chemicals. As CEO of Symrise, Changavalli expanded his work experience by visiting the Dragoco facilities in Singapore, Jakarta, Sydney, Holzminden, New Jersey, and Shanghai. He had attended executive courses at Harvard, Wharton, Columbia, LBS, and IMD and was even featured in the TIME magazine. So, with this experience and expertise, Changavalli crafted the ‘108’ system. Post EMRI, Changavalli served as an advisor to six state governments. After Uttar Pradesh, he went to Haryana, Meghalaya, Assam, Andhra Pradesh and Telangana.
Where is new India heading to? I asked Changalii, a veteran of both the private and public sectors, this question. Like a good teacher, he explained that India’s trajectory encompasses broad economic, geopolitical, and social dimensions. Undoubtedly, India is on the path of robust economic growth. It is projected to become the third-largest economy in the world by the mid-21st century, driven by a large and young population, increasing urbanisation, and a burgeoning middle class. Key sectors such as technology, manufacturing, and services are expanding rapidly, supported by government initiatives like ‘Make in India’ and ‘Digital India’.
India is becoming a global hub for technology and innovation. The country is home to a thriving startup ecosystem and significant advancements in information technology, pharmaceuticals, and space technology. Initiatives like the National AI Strategy and increased investment in research and development are propelling India towards becoming a leader in the global tech landscape.
Rising and increasingly assertive, India is an active member of international organisations like the United Nations, G20, and BRICS, strengthening ties with major powers like the United States, the European Union, and Japan. India’s strategic positioning and its role in regional groupings like the Quad (with the US, Japan, and Australia) reflect its growing geopolitical clout. And yet, as the country with the largest population in the world, it is a work in progress, navigating significant changes and challenges.
Efforts to address issues like poverty, education, healthcare, and gender equality are ongoing. While progress has been made, particularly in reducing poverty and improving access to education and healthcare, disparities and social tensions persist. Government policies and grassroots movements continue to push for social reforms and inclusive growth. Rapid urbanisation is transforming India’s cities. Significant investments are being made in infrastructure development, including smart cities, transportation networks, and urban planning. These developments aim to improve living standards, boost economic productivity, and make cities more resilient and sustainable.
Changavalli calls for investment in education and skill development to harness India’s demographic dividend. Initiatives like the New Education Policy 2020, aimed at revamping the education system, promoting research and innovation, and equipping the workforce with skills required for the 21st century, are a silver lining. Political stability and policy reforms to boost economic growth and improve governance are equally essential to shaping the country’s future.
Changavalli sees the most significant challenge in New India as balancing economic growth with social and environmental sustainability. While technology presents growth opportunities, it poses challenges, such as job displacement due to automation and the need for cybersecurity. Preparing the workforce for technological changes and ensuring data privacy and security are essential. Addressing this requires comprehensive and coordinated efforts across multiple sectors, including economic policies that promote inclusive growth, social reforms to reduce inequalities, and environmental regulations that ensure sustainable development.
So, what motivates Changavalli to come to work in his seventies? He looks back at his humble beginning in poverty and says that though he has been lucky to emerge from it, a billion people in India must be helped. Helping young people think right, instilling self-confidence, and helping them learn to celebrate the glass half-full is no less holy and deserving than any other worship. Work is worship, duty is God, and a life well lived is life lived well. Here, a person who works without any reason, not for money, fame, or anything else, is the most productive. Such people have the power to change the world. In terms of Karma-Yoga, this man is the very best example.
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